15
Aug
Most Used Service Design Tools & Methods Report
Comments
This short survey aimed to collect multiple viewpoints on the most commonly used tools and methods in a service design. An extensive research and tool mapping of 30 toolkits and tool libraries was done prior to creating this survey. Therefore, the tools and methods included in the survey were already analysed and summarized.
Tools were classified in 8 categories, each including approximately 15 tools.
- Preliminary Research
- Empathize
- Define
- Ideate
- Prototype
- Test & Iterate
- Implement
- Approaches
The report includes responses from 78 participants out of which, almost 80% have more than 1 year of experience working in Service Design, therefore we believe the findings reflect the know-how of experienced service design practitioners.
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