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Most Used Service Design Tools & Methods Report

LAA-Library_Most-Used-SD-Tools-Report-Jul2017

Most Used Service Design Tools & Methods Report

LAA-Library_Most-Used-SD-Tools-Report-July2017

This short survey aimed to collect multiple viewpoints on the most commonly used tools and methods in a service design. An extensive research and tool mapping of 30 toolkits and tool libraries was done prior to creating this survey. Therefore, the tools and methods included in the survey were already analysed and summarized.

Tools were classified in 8 categories, each including approximately 15 tools.

  • Preliminary Research
  • Empathize
  • Define
  • Ideate
  • Prototype
  • Test & Iterate
  • Implement
  • Approaches

The report includes responses from 78 participants out of which, almost 80% have more than 1 year of experience working in Service Design, therefore we believe the findings reflect the know-how of experienced service design practitioners.

 

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Matic Golob

Matic Golob is a Senior Research Program Manager, trainer, and coach at Lean Analytics Association (LAA) where he focuses on the development, introduction and implementation of bespoke lean innovation and new product development solutions to support organizations on their continuous improvement journeys. He specializes in Set-Based Integrated Innovation, Design Thinking, Human-Cantered Design, SBCE, Visual Management, Knowledge Management, Training Development and Gamified Learning. Matic previously worked as a Research Fellow and Project Manager at Cranfield University, where he was a task leader of Set-Based Design activities for the British aerospace project named ‘Configuration Optimization of Next Generation Aircraft’. Throughout his career, Matic collaborated with multinational organizations from aerospace, construction, and the fast moving consumer goods industry to introduce and implement lean thinking into their existing innovation and product development processes. He completed his master degree in Global Product Development and Management from Cranfield University in 2012. Matic is also a co-author of several journal and conference publications, as well as a regular speaker at lean and product development events, and he is currently co-developing his first book about lean product development best practices.

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