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Articles & Whitepapers


This short survey aimed to collect multiple viewpoints on the most commonly used tools and methods in a service design. An extensive research and tool mapping of 30 toolkits and tool libraries was done prior to creating this survey. Therefore, the tools and methods included in the survey were already analysed and summarized. [vc_empty_space height="10px"] Tools were classified in 8 categories, each including approximately 15 tools. [vc_empty_space height="10px"] ...

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  Winterthur Gas & Diesel (WinGD) is a leading developer with a 10% share in the market of 2-stroke low-speed Gas and Diesel engines used for propulsion power in merchant shipping. The WinGD research center in Wintertuhr, Switzerland, focuses on the development of leading technologies for applications in new generation low-speed engines. WinGD engineers products-to-order, while manufacturing is made through a worldwide network of licensees. In 2011,...

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  Telefónica es una de las principales empresas proveedoras de servicios de telecomunicaciones; opera en 21 países, principalmente en Europa y América Latina. En 2014 la compañía contaba con un ingreso de 50 mil millones de euros, prestando servicio a 360 millones de clientes y empleando a 120,000 personas de todo el mundo. En 2006 Telefónica I+D introdujo metodologías ágiles para el desarrollo de productos, principalmente para...

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  Telefónica is one of the world’s leading telecommunication service provider; it operates in 21 countries, primarily in Europe and Latin America. In 2014, the company incomes were €50 billion, served 360 million customers and employed 120,000 people worldwide. Since 2006, Telefónica I+D (Telefónica Research and Development) has introduced agile methodologies for product development, especially in software development. However, in 2011 Telefónica began to position itself as...

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  Siemens Building Technologies (BT) Division is one of the world’s leading companies in building automation, fire safety, and building security, with its headquarters in Zug, Switzerland. Siemens BT has offices in over 400 locations, 22 research and development sites and 8 manufacturing plants across the globe. In order to retain their competitive position in the market and to improve efficiency, the company launched the Lean Product...

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  Pratt & Whitney (part of United Technologies Corporation - UTC) is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power units. Headquartered in East Hartford, Connecticut, US, in 2014 it counted over 31,000 employees across the world, serving more than 11,000 customers and making net sales of $14.5 billion. Excellence is one of six Pratt & Whitney’s (P&W) core values....

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  Munters is one of the world's leading suppliers of air treatment solutions. The company was founded in 1955 and has since expanded from Stockholm, Sweden to more than 30 countries and employs around 2600 people. Munters AgHort develops and manufactures energy-efficient climate control systems for the growth and development of agriculture and horticulture applications. The company started its lean product development journey in 2011 when it...

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  Interface, Inc. is the world's largest manufacturer of modular carpet, with headquarters in LaGrange, Georgia, USA, and manufacturing sites in six countries worldwide. The Interface created its new business strategy in 1994 when its founder and chairman, Ray Anderson, started a sustainability journey known as Mission Zero. Through its journey, Interface established best practices in several aspects of Lean Product Development. The organization, as a whole, maintains...

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  Herrero Builders is a construction company in the San Francisco and Greater Bay Area established in 1955. The company started its lean journey in 2005 when it decided to commit to the Lean Methodology to create real value and eliminate waste in the construction industry. Herrero Builders was the first company in this sector to create the Director of Learning position and a learning department...

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  CMI Defence is a part of the CMI Group (Cockerill Maintenance & Ingénierie) which is an international technology and service provider, specialized in several different industrial sectors including defense. As one of the world’s leading companies, CMI Defence’s mission is to achieve total customer satisfaction by providing solutions of the ultimate standard. It specializes in integration and design of gun and turret systems and provides customized...

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